Refund Policy

At Game Verse , operated by 5thScape , we want you to love your VR gaming experience. This Refund Policy explains when and how users (players) can request refunds for purchases made on our marketplace ( www.5thScape.com ). If you’ve got questions, reach out to us at support@5thscape.com .

Our Refund Commitment

We sell discounted voucher codes for VR games redeemable on Meta Store—not the games themselves. Once you redeem a voucher, the game is delivered by Meta Store, and their terms apply. Our refund policy covers issues with Game Verse purchases before redemption. Here’s how it works:

When You Can Request a Refund

1. Unredeemed Vouchers:
2. If you haven’t used your voucher code on Meta Store, you can request a refund within 14 days of purchase.
3. Example: You buy a game on Game Verse but change your mind before redeeming.
4. Invalid or Faulty Vouchers:
5. If your voucher code doesn’t work (e.g., expired or incorrect) and we can’t replace it, you’re eligible for a refund—anytime, no deadline.
6. We’ll verify the issue first.
7. Purchase Errors:
8. If we charge you incorrectly (e.g., double-billed) or you buy the wrong game by mistake, request a refund within 14 days.

When Refunds Aren’t Available

• Redeemed Vouchers: Once you use your voucher on Meta Store and download the game, refunds fall under Meta Store’s policy—not ours. Contact Meta support for help.
• Past 14 Days: For unredeemed vouchers, requests after 14 days won’t qualify unless the voucher’s faulty.
• Change of Mind (Post-Redemption): If you play the game and don’t like it, that’s handled by Meta Store.

How to Request a Refund

1. Email Us: Send your request to support@5thscape.com with:
2. Your name and email used for the purchase.
3. Order number (from your confirmation email).
4. Voucher code (if applicable).
5. Reason for the refund (e.g., “unredeemed, changed my mind” or “voucher didn’t work”).
6. We’ll Check: We’ll confirm the voucher’s status (redeemed or not) and review your request—usually within 48 hours.
7. Get Your Refund: If approved, we’ll process it back to your original payment method within 7 business days. You’ll get an email when it’s done.

Special Cases

• Beta Phase: During Game Verse ’s beta, refund rules stay the same—unredeemed vouchers are refundable, redeemed ones go to Meta Store.
• Payment Issues: If a payment fails but you’re charged, let us know within 14 days—we’ll refund it fast.
• Fraud: Suspected misuse (e.g., sharing voucher codes) may lead to refund denial—keep codes private.

Need Help?

• Voucher Trouble?: Check your email for the code first—typos happen!
• Meta Store Issue?: Post-redemption, visit store.facebook.com/support.
• Still Stuck?: Email support@5thscape.com—we’ll guide you.

Why This Policy?

We aim to keep things fair—you get flexibility before redemption, and Meta Store handles the rest after. Our focus is getting you into VR games smoothly, with refunds when Game Verse doesn’t deliver as promised.

Questions?

Reach out to support@5thscape.com —we’re here to help!